Orlando Rent A Car - Spain

REQUIRED RENTAL DOCUMENTS

THE REQUIRED DOCUMENTS ARE

When collecting the vehicle, both the main driver and additional drivers must present a valid Driving Licence with a photocard and a valid Passport.

A driving licence must be presented in legible Roman letters.

All paper driving licences and a paper counter part licences which have been laminated, will not be accepted as valid, as security features on the licences can not be seen when placed under the violet lamps at the rental counter.

An International Driving Permit (IDP) will be required if the driving licence is written in characters different to those of the renting country.
It is the drivers responsibility to ensure that they have the appropriate licence. Please check with the embassy or consulate in advance.

A credit card in the name of the main driver is required, with sufficient funds for both the security deposit and for any service or extras requested locally. The card (either credit or debit depending on the destination/supplier) must be in the full name and surname of the driver and display the 16 numbers. The PIN code will be required.

The Flexible Autos voucher is required when picking up your rental car.

If you do not present any of the required documents, the documentation is not valid or you do not have enough funds on your credit card, the car rental agent may refuse to deliver the vehicle, without refunding any amount if the supplier establishes it in its conditions.

LICENCE REQUIREMENTS

Driving licences must be held for a minimum of (years):

MBMR, MCMR, ECMR, EBMR, EDMR, CDMR, HDMR, DDMR, CTMR, JDMR, XDMR, EWMR, CVMR,		1
IVMR, FVMR,		2

DEPOSIT

DEPOSIT INFORMATION

The following deposit will be debited at the start of the rental:

MBMR, MBMN,		600.00		EUR
MCMR,		630.00		EUR
EBMR,		660.00		EUR
ECMR,		695.00		EUR
EDMR,		720.00		EUR
HDMR,		750.00		EUR
CDMR, XDMR,		780.00		EUR
DDMR,		820.00		EUR
CVMR,		900.00		EUR

METHODS OF PAYMENT

The lead driver must have a credit card in their name. A deposit will be taken from the card to cover fuel and the insurance excess.

Form of payment accepted: Mastercard credit card, Visa credit card, Mastercard Debit cards (*), Visa Debit cards (*), Visa Electron (*)

Form of payment NOT accepted: Cheques, Cash, American Express credit card, Diners Club credit card, Credit and Debit cards for electronic use only, Maestro, Cards not issued by a bank, Prepaid cards, Virtual cards

(*) Debit cards can be accepted, but the local excess waiver will need to be purchased if the clients have not taken the Premium product.

TAXES

Unless otherwise indicated all costs indicated in these terms and conditions are subject to local taxes and fees.

EXCESS AMOUNTS

The CDW (Collision Damage Waiver) and TP (Theft Protection) have an insurance excess.

MBMR, MBMN,		600.00		EUR
MCMR,		630.00		EUR
EBMR,		660.00		EUR
ECMR,		695.00		EUR
EDMR,		720.00		EUR
HDMR,		750.00		EUR
CDMR, XDMR,		780.00		EUR
DDMR,		820.00		EUR
CVMR,		900.00		EUR

FUEL POLICY

THE FUEL POLICY IS

Cars are delivered with a full tank of fuel and must be returned empty. Customers will be charged at the time of collection for the tank of fuel, plus a refuelling charge.
The service charge is between 65 - 85 EUR plus tax, depending on the car group and fuel supplied.

The charge for the tank of fuel is dependant on the car group:

MBMR, MCMR,		50.00		EUR
EBMR, ECMR,		55.00		EUR
EDMR, HDMR, XDMR,		60.00		EUR
CDMR, DDMR, XFMR, CVMR,		65.00		EUR
CTMR, JDMR,		70.00		EUR
EWMR,		75.00		EUR
IVMR,		80.00		EUR
FVMR,		90.00		EUR

AGE RESTRICTIONS

THE AGE RESTRICTIONS ARE

All charges exclude tax and local fees, unless otherwise stated.

The Minimum Age for drivers are:

Age

Range

Charge per day

Max charge per rental

MBMR, MCMR, ECMR, EBMR, EDMR, CDMR,

19

19-20

18.00

EUR

N/A

HDMR, DDMR, CTMR, JDMR, XDMR, EWMR, CVMR,

21

0.00

EUR

N/A

IVMR, FVMR,

25

0.00

EUR

N/A

There is no maximum age limit (Subject to the driving licence expiration and licence requirements)

Drivers under the age of 21 may only drive if they have held a valid driving licence for at least two years.

ADDITIONAL DRIVERS

ADDITIONAL DRIVER REQUIRMENTS ARE

Additional drivers have a local charge of 5 EUR per day plus local taxes with a maximum charge of 75 EUR per rental plus local taxes.

Additional drivers are free if the premium product is purchased.

The additional driver charge has a minimum charge of 12.00 EUR, with additional days up to the maximum cost.

DRIVING RESTRICTIONS

GENERAL RESTRICTIONS ARE

Driving the vehicle without prior consent outside of the hire country will invalidate the agreed insurance coverage.

CROSS BORDER/INTERNATIONAL ONE-WAYS

International one-way travel is NOT available. The vehicle insurance will be deemed void if vehicles are not returned to the agreed pick-up location.

Permission to cross the border must be authorised at the time of booking

NATIONAL ONE-WAY TRAVEL

For National one-way travel, we will confirm the availability and the price of this service once the reservation has been made and we have received a confirmation from the supplier.

FERRY TRAVEL

The ferry service is an on-request service, and is only permitted with written permission from the supplier.

The client can cross the car to another island but They will always have to bring it back to the island where it was collected.

There is no a ferry fee

GRACE PERIOD

THE GRACE PERIOD IS

The supplier establishes a grace period of 120 minutes from the indicated time in the reservation.

Additional collection fees, administrative and out of hours charges may also be applicable if the vehicle is returned late without prior notice.

IMPORTANT:
The client must scrupulously comply with the delivery and return times indicated in their reservation and on their voucher.
Although the number of rental days as well as their price are calculated based on 24-hour periods, some providers charge penalties or even additional days from the exact return time that appears in the reservation, without taking into account the period of 24 hours.
Flexible Autos will not make any refund / compensation for this reason.

EXTRAS

THE AVAILABLE EXTRAS ARE

Optional Extras, are to be paid locally, they do NOT include local taxes and fee unless otherwise stated. Extras cannot be guaranteed and are subject to availability.

GPS Unit		5.01 EUR Per Day
Baby Seat (approx. up to 13kg)		5.00 EUR Per Day
Child Seat (9-18 kg aprox)		5.00 EUR Per Day
Toddler Seat (approx. 9-21kg)		5.00 EUR Per Day

The child-seats and booster-seats are free of charge with the Premium Pack

DELIVERY AND COLLECTION

DELIVERY AND COLLECTION AVAILABILITY

Providing the Delivery and Collection service is available, confirmation will be given at the time of booking.

OUT OF HOURS SERVICE

THE OUT OF HOURS SERVICE AVAILABILITY IS

The Out of Hour service for collecting the rental vehicle is by request basis only. This service may not be available at all locations. There will be an extra charge of 50 EUR + tax, in some cases airport/location fees may also be applied. All Out of Hours pick-up fees are to be pay locally.

The Out of Hours service for returning the rental vehicle is by request basis only. This service may not be available at all locations. There will be an extra charge of 15.00 EUR + tax, in some cases airport/location fees may also be applied. All Out of Hours pick-up fees are to be pay locally.

CANCELLATIONS AND NO SHOWS

CANCELLATION AND NO SHOW POLICIES AND FEES

Cancellation policy and fees: Cancellations are generally free of charge up to 48hrs prior to collection. If your reservation is cancelled within 48 hours of your collection time, charges may apply. Please contact the Flexible Autos call centre to confirm any possible charges.

No show policy and fees: The booking will be considered a ''''No Show'''' for a number of reasons, but not limited to: failure to collect your rental car at the agreed booked time, if the main driver and any named drivers are unable to present the requested documentation, failure to present a valid driver’s licence, failure to provide a credit card with enough credit for the deposit, or are found to be incapable of driving the vehicle through, alcohol or drugs. A 100% cancellation fee will apply unless otherwise stated. No refunds are payable on cars returned early.

SUPPLIER/ROADSIDE ASSISTANCE

ROADSIDE ASSISTANCE INFORMATION

In case of a breakdown customers must stay with the car and contact the rental office for assistance. Telephone numbers are on the rental paperwork, please confirm at the time of pick-up of the rental vehicle.

In case of an accident, the customer must remain with the vehicle, and complete a police report at the time of the incident.

In case of theft of the vehicle or vehicle equipment customers must contact the rental office and make a report to the police.

EXTRA INFORMATION AND COSTS

PETS ON BOARD

Pets can only be transported in the vehicle kept in a carrier. The vehicle must be cleaned before return. If a customer is found not to have done so, a cleaning fee will be charged. Please inform the supplier at the time of booking

WHAT''S NOT INCLUDED

WHAT''S NOT INCLUDED IN THE BOOKING COSTS

Additional Cost such as: Towing charges. Fines. Administrative expenses for fines. Traffic congestion charges and penalties. Administrative expenses for damages. Expenses for loss of use. Toll. Extra cleaning. Special services and any other concept not included in the section of what is included.

Delivery and Collection Fees (Paid locally)

One Way Rentals

Optional Extras (Paid Locally)

Roadside Assistance

Toll Charges

Tow Charges

Please read the Terms and Conditions of your vehicle hire carefully before signing for the rental vehicle.

Please note, not all supplier excess waivers cover the following, unless otherwise stated in the excess waiver packages: damage to wheels, tyres, hubcaps, locks, windows, side and rear-view mirrors, undercarriage of the vehicle, suspension, damage to clutch, damage to exterior paintwork. Any damage and loss incurred not arising from general use.

If there is an option extra and service you do not want, you must ask for the removal of the item before signing the contract. Any option extra and service that is accepted with the customer’s signature will be charged to your credit card and Flexible Autos you will not be able to reimburse it later.

DRIVER NEGLIGENCE

Driver negligence''s and deliberate damage/loss, are not covered by the suppliers insurance waivers, and will incur additional costs and administration charges, if the customer has been found to have acted against the terms and conditions of the rental agreement:

Dropping the rental vehicle off at a supplier office, other than agreed in the rental agreement.

Abandoning the vehicle.

All costs derived from the use of the incorrect and/or lack of petrol.

The supplier is not to be held liable for items stolen, forgotten or lost inside the vehicle. It is recommended having these items covered through personal travel cover.

The loss/damage of the vehicle documents and/or keys.

It is not permitted to remove the vehicles seats.

If the driver is found to be under the influence of alcohol or drugs, and/or found using their cellular phone at the time of the accident.

Driving the vehicle when tired and not feeling well.

The use not permitted includes and is not limited to the following cases mentioned by way of example: Pushing or towing another vehicle.

Driving in areas not suited to public transport, such as beaches, race tracks, forestry roads, back roads, dirt roads and very poorly paved roads that could cause damage to the underside of the vehicle.

Driving the vehicle in restricted areas, and more specifically on airport roads and other roads for aeronautical and/or military use.

Negligent behaviour when the vehicle’s indicators show an alert that customer’s state are known to them when they sign the agreement.

Transport of goods or animals and, in particular, substances that are hazardous, inflammable and/or poisonous for the vehicle and its occupants.

The transport of individuals or goods for which the customers receive direct or indirect payment.

Using the vehicle for unlawful activities, reckless driving, sub-leasing the vehicle, giving driving lesson, or teaching special driving technics.

Transporting a number of passengers and amount of luggage not authorised for the vehicle concerned.

Manipulation of the speedometer. Customers must report any malfunction of the speedometer to the supplier immediately.

Transport of luggage or any other item on the vehicle’s roof, even when an adequate luggage rack is used for the purpose.

Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.

Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use.

Driving against the traffic regulations.

The vehicle is driven by a person who is not authorised to do so in the agreement, as either a customer and/or a supplementary driver.

Continued use of the vehicle after the rental period has ended.

DISCLAIMER

TERMS AND CONDITION AMENDMENTS

Flexible Autos makes every effort to ensure that all the information provided is correct at the time of booking. The terms and conditions presented in the rental voucher are reviewed and updated by the supplier on a regular basis. Flexible cars are not responsible for the updates if made after the booking has been made.